FAQ/Policies

What are your hours?
Our most often asked question! We are open from 10:00am to 5:30pm Tuesday through Saturday. We are closed on Sunday and Monday.

What are your holiday hours?
We close during most major holidays like New Year’s Day, Mardi Gras Day, Memorial Day, July 4th, Thanksgiving, and Christmas Day. Call us to be sure.

Where are you located?

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Do you have minimums on apparel?
With the exception of screenprint orders, we do not have any minimums. We will do one or one million. Please allow extra time for delivery of one million piece orders.

How long does it take to have something made?
Our turnaround time varies but is often between 4-7 business days. Line jackets always take two weeks. Please keep in mind that production time does NOT include the time it takes for your order to be shipped to you. If you need your order complete by a certain date, please feel free to contact us anytime to find out how long an order will take.

Are you licensed?
Yes.

Do you ship?
Yes.

How long does it take to make a line jacket?
Fully decorated line jackets always take a minimum of two weeks from the day you pay to complete, unless they require only minimal work.

Will the pockets on my line jacket be sewn shut?
In most cases we must sew over the pocket of your line jacket, making it unusable to you.

Can I bring in my own design for the back of my line jacket?
Yes, we do this very often and our customers are always impressed. Many times we can duplicate a custom design for your jacket, however it won’t necessarily be an exact match and some details, like shading and shadowing, may get lost in the process. There is usually a minimum $20 art charge for custom designs.

I placed my order online but I never received an e-mail confirmation. What gives?
Please check your SPAM/BULK folder first to see if it’s there. If not, give us a call or email us and we’ll be happy to check on the status.

Do you offer discounts for group orders?
Of course! Here's how it works: 

12+ is 5% OFF
24+ is 10% OFF
36+ is 15% OFF
48+ is 20% OFF

Do you have gift cards?
Gift certificates are available and make a great gift.

Can I have my order rushed?
Sometimes we can rush an order for an extra charge depending on how busy we are. Rush fees depend on turnaround time needed and order size. Call or email us to find out.

Can I bring in my own things to be decorated?
Yes. There is a $5 outside garment charge per item for anything brought in that is similar to what we sell. We will not accept responsibility for lost or damaged outside items. 

Can I bring in my own fabric for letter shirts/jerseys?
Sure!

I have a cheaper quote from another store or website. Will you match it?
Bring us a written quote from somewhere else and we’ll either beat it, match it, or let you know you’ve got a good deal already. Either way, you win!

What is your return policy?
Assuming the item(s) are not used or damaged, Balfour House offers full refunds in the manner in which payment was made within 30 days of purchase. Receipt must be present. If no receipt is present, Balfour House can only offer store credit. We do not accept returns on custom apparel. We do not accept returns on sale items. 

What is your privacy policy?

*Balfour House collects personal information when placing an order on our website. This information is used on our website to process your transactions.

*The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving company news, updates, product information, contests or promotions.

*We use cookies to remember and help process the items in your shopping cart.

*We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.

*This online privacy policy applies only to information collected through our website and not to information collected offline.

*By using our site, you consent to our privacy policy.

*If we decide to to change our privacy policy, we will post those changes on this page. This page was last modified on 10/21/09.

*If there are any questions with this privacy policy you can contact us at: balfourhouseBR@aol.com